When facing a serious health problem, it is easy to become confused and even frightened by the complicated healthcare system. You need experienced help to navigate the confusing and complex issues that sometimes arise while using your benefits. A Member Advocate is your guide through the medical maze, essentially a project manager and ally for your healthcare.
Each member has direct access to a Member Advocate who they know by name, and are always available to assist them with learning about their health benefits, options and resources. Our team of experienced Member Advocates can effectively help a member manage their healthcare by removing obstacles, providing timely access to care, delivering personalized treatments, and promoting safe, quality outcomes. We have years of experience dealing with health issues, including coordinating services with doctors/specialists, hospitals, insurance companies, ancillary providers, and other health clinicians. Whether it’s finding a doctor, resolving insurance issues, selecting a nursing home, questions on coverage, financial problems, or whatever your healthcare problem is, we are here to make your retirement experience stress-free.